Cancellation of Tours
Notice of cancellations received more than 21 days prior to arrival or commencement of tour are subject to an administrative fee of a minimum of RM 100 per person, plus any other cancellation charges imposed by third party suppliers such as hotels, restaurants or any other services providers.
A 50% cancellation charge will be levied for notification of cancellations made 7-21 days before arrival, plus any other cancellation charges imposed by third party suppliers such as hotels, restaurants or any other services providers.
A 100% cancellation charge will be levied for notification of cancellations made less than 7 days before arrival.
Note: The following cancellation charges apply to Sandakan wildlife tours (e.g. Sukau, Abai, Kinabatangan, Sepilok, etc.) booked for July & August.
25% cancellation charge for notification of cancellations made 31-60 days before arrival
50% cancellation charge for notification of cancellations made 15-30 days before arrival
100% cancellation charge for notification of cancellations made 14 days or less before arrival
We reserve the right to impose a RM 50 administrative fee for each amendment to a confirmed tour programme and related reservations.
Borneo Adventure recommends that your have your own comprehensive travel insurance that covers personal accidents; damage and loss of property; any expenses incurred due to the delay or cancellation of transportation services; and medical expenses. Borneo Adventure cannot be held responsible or liable for the damage and any loss of personal property during any portion of the trip taken with us.
Flight Delays and / Cancellations
Borneo Adventure cannot be held liable for the outcome caused by the delay or cancellation of flights. While we will try to assist and re-arrange a tour wherever possible we are not obliged to provide financial compensation or otherwise in such instances. Clients will have to bear any additional costs caused by flight delays or cancellations.
We reserve the right to raise the price of a tour if there are exceptional cost increases beyond our control. Prices for tours in Malaysia include 6% Goods & Service Tax (GST).
The cost of your tour does not include: international airfares, surcharges and airport taxes, passports, visas, immunization, insurance, alcoholic beverages, laundry, excess baggage charges, food and beverages not included in the itineraries (including those stocked in hotel mini bars), or any items of a personal nature.
Borneo Adventure gives notice that all arrangements for transport or conveyance, or for hotel accommodation are made by them as agents upon the express condition that Borneo Adventure shall not be liable for any injury, damage, loss, accident, expense, delay or irregularity which may result from the negligence or default of any company or individual(s) engaged in providing these arranged services.
Borneo Adventure shall not be liable for bodily injury or property damage, losses or additional expenses arising from the following causes: acts of God, detention, annoyance, weather, quarantines, strikes, civil disturbances, theft, negligence, default, changes in government regulations, terrorism, war or failure of conveyance to arrive or depart as scheduled.
Borneo Adventure reserves the right to alter itineraries when deemed necessary or advisable for the convenience of our clients and for the proper completion of the tour.
We reserve the right to cancel or revise parts of the tour due to factors outside of our control. These may include adverse weather conditions, poor or unsafe road conditions or river accessibility. Every effort will be made to provide an alternative should it prove necessary. Any decision from our assigned agent(s) will be final.
Borneo Adventure reserves the right to terminate a client’s tour if their behaviour is deemed unreasonable or jeopardizes the safety of other travellers. No refund will be given if a tour is terminated due to unacceptable or dangerous behaviour.
The right is reserved to cancel any trip prior to departure. The full refund of all payments shall release Borneo Adventure from any further liability.